Data Controller Contact Information
PO Box 155, Jamison Centre,
Canberra ACT 2614 Australia
Ph: +61 2 411 162 597
Our commitment to protecting your privacy
Please read it carefully
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether or not recorded in a material form. “Sensitive information” (a type of personal information), means information or an opinion about an individual’s race or ethnic origins, political opinions and associations, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices, trade or professional associations and memberships, union membership, criminal record, health or genetic information or biometric information. “Students” means school students who are recipients of our services, such as our telepresence robot service (also known as SEE-BE) for students who are missing school as a result of illness or injury.
Whose personal information do we collect?
What types of personal information do we collect and hold?
The personal information we collect includes:
- names, addresses, e-mail addresses, phone numbers, demographic information, information required for services, payment details, occupation, social media links, and other information to assist us in conducting our operations, providing and promoting our services and products;
- information about volunteers, staff and directors, as required in the normal course of human resource management and the operation of a not-for-profit organisation; and
- information about current and previous Robots4Good donors, suppliers, partners, referrers, affiliates, clients and supporters with whom Robots4Good has dealings.
We will only collect sensitive information: if you have consented to us doing so – for example, as part of information collected about students as part of health information collected for the purposes of providing the telepresence robot service or other services; about volunteers, directors and employees for corporate and human resource management purposes; or where required or permitted by law.
How do we collect personal information?
We only collect personal information by lawful and fair means. We usually collect personal information from:
- telephone calls, face-to-face meetings, forms, interviews, correspondence, and Robots4Good online programs;
- business cards;
- electronic communications – for example, e-mails and attachments; online forms filled out by people, including as part of enquiring about or acquiring a service or product from us;
- subscriptions to our eNewsletters or other promotional material;
- third parties – for example, for students from schools, teachers or family members, referral agencies and your representatives or agents;
- our website, our Facebook page and other social media sites, including if you use it to contact us, make a donation to us, or register for an event organised by us; and
- we may collect personal information from entities that provide or resell our services.
Why do we collect personal information?
We collect the personal information:
- necessary for us to provide you with the services and products you have requested from us, including to provide our telepresence robot service and any other services or programs;
- for promotional purposes and to provide you with information about services and products that may be of interest to you;
- for monitoring, evaluation and research purposes as part of our objectives;
- to improve the services and products we provide;
- so that we can meet our reporting obligations to Robots4Good’s funding bodies; and
- to enable us to conduct our operations, including meeting our legal and regulatory obligations.
If you do not provide your personal information, we may not be able to supply the requested service or product, employ you, allow you to be a volunteer, or otherwise deal with you.
How we deal with unsolicited personal information?
If we receive personal information about you that we have not requested, and we determine that we could not have lawfully collected that information under the APPs had we asked for it, we will destroy or de-identify the information if it is lawful and reasonable to do so.
Do you have to disclose your identity when dealing with us?
Where lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym. However, this may limit or inhibit our ability to provide our services or products.
Use of personal information
We only use your personal information for the purpose for which it was provided to us, for related purposes or as required or permitted by law. Such purposes include:
- in the ordinary course of conducting our operations. For example, supplying products or services (such as our telepresence robot service), acquiring products and services, responding to your enquiries and feedback, preparing publications, and providing information about our events, news, publications and services and products that may be of interest to you;
- market research, monitoring and evaluation purposes, preparing research and publications, and product and service development, so that we are able to better understand the needs of students’, their families, carers and schools and tailor our future products and services accordingly;
- performing general administration, reporting and management functions. For example, invoicing and account management, payment processing, risk management, training, quality assurance and managing suppliers;
- reporting to our funding bodies; partners, affiliates and government agencies;
- employment-related purposes, such as recruiting and providing services to staff;
- as part of a merger or transfer (or proposed merger or transfer) of all or part of our not-for-profit organisation or operations; and
- other purposes related to or in connection with our operations, including meeting our legal and contractual obligations to third parties and for internal corporate governance.
Disclosure of personal information
We may disclose, and you consent to us disclosing, your personal information to third parties:
- engaged by us to provide products or services (such as our telepresence robot service), or to undertake functions or activities, on our behalf. For example, processing payment information, managing databases, marketing, research and advertising;
- that are authorised by you to receive information we hold;
- that are our business or not-for-profit partners, joint venturers, partners or agents;
- as part of a merger or transfer (or proposed merger or transfer) of all or part of our not-for-profit organisation or operations. For example, we may disclose information to our external advisers;
- where necessary to meet our reporting obligations to our funding bodies, partners, affiliates, or government agencies;
- such as our external advisers, and government agencies. For example, where disclosure is reasonably required to obtain advice, prepare legal proceedings or investigate suspected unlawful activity or serious misconduct; or
- as required or permitted by law.
Marketing use and disclosure
We may use and disclose your personal information (other than sensitive information) to provide you with information about our services and products that we consider may be of interest to you. You may opt out at any time if you do not, or no longer, wish to receive marketing and promotional material. You may do this by: contacting us via e-mail or in writing at the address below and requesting that we no longer send you marketing or promotional material; or where applicable, clicking the “Unsubscribe” button.
Use or disclosure of sensitive information
We will only use or disclose sensitive information about you or any student for the purpose for which it was initially collected or for a directly related purpose, as required or permitted by law, or where you consent to the use or disclosure.
Disclosure of personal information overseas
We do not disclose personal information to third parties outside Australia, unless required to provide products or services (such as our telepresence robot service) or as permitted by law.
How is my personal information kept secure?
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Such steps include: physical security over paper-based and electronic data storage and premises; computer and network security measures, including use of firewalls, password access and secure servers; restricting access to your personal information to volunteers and employees and those acting on our behalf who are authorised and on a ‘need to know’ basis; retaining your personal information for no longer than it is reasonably required, unless we are required by law to retain it for longer; and entering into confidentiality agreements with staff and third parties. Where we no longer require your personal information, including where we are no longer required by law to keep records relating to you, we will ensure that it is de-identified or destroyed. Any personal information recorded in paper-based form is only for temporary purposes when direct data entry into our secure database is not possible. These records are physically secured and securely destroyed as soon as practicable following being entered into our database.
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. However, we rely on you to advise us of any changes or corrections to the information we hold about you. If you consider that the information we hold about you is not accurate, complete or up-to-date, or if your information has changed, please let us know as soon as possible.
You may request access to the personal information we hold about you by contacting us. We will respond to your request within a reasonable time. We will provide you with access to the information we hold about you unless otherwise permitted or required by law. If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies. Where reasonable and practicable, we will provide access to the information we hold about you in the manner you request. No fee applies for requesting access to information we hold about you. However, we reserve the right to charge a reasonable fee where we do provide access.
If you believe that personal information we hold about you is incorrect, incomplete or not current, you may request that we update or correct your information by contacting us. We will deal with your request within a reasonable time. If we do not agree with the corrections you have requested (for example, because we consider that the information is already accurate, up‑to‑date, complete, relevant and not misleading), we are not required to make the corrections. However, where we refuse to do so, we will give you a written notice setting out the reasons.
Strictly Necessary Cookies
These cookies collect information about the use of our platform, such as pages visited, traffic sources, users’ interests, content management, and other measurements.
These cookies enable our platform to remember users’ choices, such as their language, usernames, and other choices while using our platform. They can also be used to let a user create a blog post, listen to audios, or watch videos.
These cookies can be used to improve our platform and provide special features and content. They can be placed by us or third parties who provide services to us.
Advertising or Targeting Cookies
These cookies are usually placed and used by advertising companies to develop a profile of your browsing interests and serve advertisements on other websites that are related to your interests. You will see less advertising if you disable these cookies.
These cookies allow our platform to link the actions of a user during a browser session. They may be used for a variety of purposes, such as remembering what a user has put in their shopping cart as they use our platform. Session cookies also permit users to be recognised as they use our platform so that any item or page changes they make are remembered from page to page. Session cookies expire after a browser session; they are not stored long term.
- identifying the areas of our platform that you have visited
- personalising content that you see when using our platform
- our analytics
- remarketing our products or services to you
- remembering your preferences, settings, and login details
- targeted advertising and serving ads relevant to your interests
- affiliate marketing
- allowing you to post comments
- allowing you to share content with social networks.
We may also use a technology called web beacons to collect general information about your use of our platform and your use of special promotions or newsletters. The information we collect by web beacons allows us to statistically monitor the number of people who open our emails. Web beacons also help us to understand the behaviour of our customers and users.
Google Ad and Content Network Privacy Notice
Google Analytics Privacy Notice
We use Google Analytics to collect information about the use of our platform. Google Analytics collects information from users such as age, gender, interests, demographics, how often they use our platform, what pages they visit, and what other websites they have used before using our platform. We use the information we get from Google Analytics to analyse traffic, improve our marketing, advertising, and our platform. Google Analytics collects only the IP address assigned to you on the date you use our platform, not your name or other identifying information. We do not combine the information collected using Google Analytics with personal information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you use our platform, the cookie cannot be used by anyone but Google. For more information on how Google collects and processes your data visit https://www.google.com/policies/privacy/partners/
You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout
Links to other websites and platforms
Our products and services (such as our telepresence robot service) may contain links to other websites and platforms. These websites and platforms are not under our control and are not subject to our privacy notice. These websites and platforms are subject to their own privacy notices. We have no responsibility for these websites and platforms. You acknowledge that your use of and access to these websites and platforms are solely at your risk. It is your responsibility to check the privacy notices of these websites and platforms to review how they treat your personal information.
If you have a complaint in relation to the collection, storage, use or disclosure of your personal information, please contact our CEO using the details below. You will need to provide us with details of your complaint, as well as any supporting evidence and information. We will review all complaints received and our CEO will respond to you. If you are not satisfied with our response, you may discuss your concerns with or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
How to contact us:
Post: CEO, Robots4Good
PO Box 155, Jamison Centre,
Canberra ACT 2614 Australia
Ph: +61 411 162 597